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Our approach
Offering exceptional jewellery pieces at the best possible prices is what we do best.
Handmade in-house by our highly experienced craftspeople, you won’t find better quality anywhere else.
Found a better price on a like for like product? We'll match it so you can make it yours at Diamonds Factory.
We pride ourselves on our incredible level of customer service, so you can feel confident in contacting us for any questions or queries.
The perfect gift is waiting in store
FAQ
How long have you been in the jewellery industry?
How long have you been in the jewellery industry?
Aya Fine Jewelry is backed by more than three generations of jewelry craftsmanship and manufacturing expertise. Our U.S. e-commerce operations began in 2022, and since then we have proudly served over 15,000 happy customers worldwide. We combine traditional craftsmanship with modern technology to create high-quality fine jewelry designed to last a lifetime.
Why do you have the lowest prices?
Why do you have the lowest prices?
At Aya Fine Jewelry, we believe luxury should be accessible. By designing, manufacturing, and selling directly to our customers, we eliminate unnecessary middlemen and retail markups, allowing us to offer exceptional quality at highly competitive prices.
Our experienced craftsmen and master jewelers create each piece with precision using premium-quality diamonds and fine metals. We are committed to delivering outstanding value without compromising on craftsmanship, beauty, or durability.
Why our prices are lower:
- We are direct manufacturers of fine jewelry.
- We sell directly to customers with no middlemen.
- We operate efficiently to keep overhead costs low.
- We source high-quality diamonds at competitive prices.
- We offer premium craftsmanship at transparent pricing.
We proudly provide affordable luxury and exceptional value to customers across the United States and worldwide.
Where do you buy your diamonds?
Where do you buy your diamonds?
Our diamonds are ethically sourced and are purchased from recognised diamond trading centres around the world.
Diamond trading centres are located in:
Antwerp
Beijing
Mumbai
New York
Each of the trading centres mentioned are committed to trading ethical diamonds, in line with various global institutions and the Kimberley Process Certification Scheme.
Can I return my order?
Can I return my order?
Can I return my order?
Yes. At Aya Fine Jewelry, customer satisfaction is our priority. We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange, subject to our return policy terms and inspection requirements.
For assistance with a return, please contact our customer support team at ayajewelry.nyc@gmail.com.
How will my order be delivered?
How will my order be delivered?
All Aya Fine Jewelry orders are carefully packaged and shipped through trusted international courier partners such as DHL, FedEx, or UPS. Every shipment is fully insured and includes tracking for your peace of mind.
Orders are typically processed within 3–5 business days and delivered within 4–5 business days after dispatch, depending on the destination. You will receive tracking details via email once your order has been shipped.
Can the delivery be faster?
Can the delivery be faster?
Yes. We offer expedited shipping options for customers who need their order sooner. If you have a specific deadline or special occasion, please contact our team before placing your order, and we will do our best to accommodate your request.
For urgent orders, please email us at ayajewelry.nyc@gmail.com for assistance.
How can I track my delivery?
How can I track my delivery?
We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
How do I cancel my order?
How do I cancel my order?
If, for any reason, you wish to cancel your order please take a moment to read our https://www.ayafinejewelry.com/pages/shipping-returns or if you require further assistance, please https://www.ayafinejewelry.com/pages/contact
Can I exchange my order for something else?
Can I exchange my order for something else?
We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.
Get In Touch
If you would prefer to talk to a member of our customer care team about whether an exchange is possible, please https://www.ayafinejewelry.com/pages/contact
